We really hope you will be happy with your Aligned Performance products… if however you aren’t please don’t worry. It is fine if you’ve changed your mind or the product(s) you received weren’t quite as you imagined. These things happen.
If you would like to exchange your product(s) or would prefer a refund we are happy to accept returns of unused and undamaged items within 14 days of receipt (inline with our Terms & Conditions)
WHAT TO DO
Please contact us by email at email@example.com before returning any products, quoting your full name, delivery address and order number.
Our office hours are Monday to Friday 10am to 5pm (GMT Time). We do try and get back to you within 24 hours with your authorisation number... but we are a small team and sometimes it may take a little longer. So please bear with us.
Upon receipt of your email, we will reply with our return address plus a returns authorisation number. Please write this number on the top of your packing slip and include it in the parcel.
Returns, unless defective, damaged or not as specified on your order confirmation, are returned at your own expense and we are not able to refund your original postage. We recommend that you return any items via a fully trackable delivery service. Refunds cannot be issued if a returned order has been lost in transit and fails to reach us. Proof of postage alone is not proof of receipt.
Returned items must be returned in a perfect condition; exactly the same as you received them; unused, with tags attached and in their original packaging. Please note we are unable to offer a full refund or exchange on products that are not received back in perfect, saleable condition. Please can we ask that you ensure that the product(s) that you are returning are suitably packaged. We also cannot be held responsible for any damage in transit.
Once received by us, providing the products are in sale-able condition you will be refunded for the full cost of the product(s). We will notify you once we’ve checked and processed your return. Your refund will be automatically refunded back to your original payment method. We are not able to issue a refund to an alternative card. Please remember it can take a few days for your bank or credit card company to process the refund.
If you choose to exchange your product(s) instead of a refund we will happily do this.The products must reach us in a re-saleable condition and you will be refunded or charged accordingly for any difference in price. Please note that we do not accept any liability for items that reach us so we do recommend that you return via a secure method of posting.
CANCELLING YOUR ORDER BEFORE IT DISPATCHES
If you wish to cancel your order prior to receiving your dispatch notification please email us at firstname.lastname@example.org we will cancel and issue a refund. If the order has already been dispatched and we need to recall the delivery, we will refund the product(s) as soon as they have been received back but I’m afraid we won’t be able to refund the original delivery cost as it won’t be possible for us to recover this charge from Royal Mail or our courier company.
DAMAGED OR FAULTY GOODS
In the unlikely event that your order has been received faulty, damaged or not as ordered we will arrange with you to have the product(s) either returned or disposed of and a replacement item sent out if you would still like one.
If a product has arrived damaged please do not dispose of it before contacting us. We will not be able to issue a refund or send out a replacement without photographic evidence of the damaged item.
We are unable to refund any postage costs that have not been agreed with us in writing prior to sending.